help you to better understand the source of your values, behaviors, and thoughts

help you give more unconditional strokes

better understand and psychoanalyze others’ behaviors and motives

assist you in improving your crossed and ulterior transactions

modify others’ behavior to help you change their personal style

public, closed, and blind

complementary, crossed, and ulterior

positive, negative, and crocked

child, parent, and adult

I’m OK, You’re OK, They’re OK

interpersonal effectiveness is directly related to the amount of mutually shared information

feedback is a method to reduce the public area

people should be completely open and honest with everyone

all of the above

the supportive and integrative areas should be as large as possible

government regulations

out of date technology

poor communications

bureaucratic structures

centralized organizations

it is usually successful and therefore more cost effective than most other methods

individual interventions are implemented with all organization members

it is usually not successful, but the method is still used as it is part of an overall change program

answers a and d

if the individual becomes more effective, the total organization will also be improved

should remember to be honest and give the group all the feedback that has been obtained 

should be assured the client is ready for the feedback

will need to make the group feel good

should act as an expert and present the information as the practitioner sees it

should share all relevant information with the group

helps the speaker to learn to solve his or her problems

builds positive relations with the speaker

allows the practitioner to suggest better ways for the speaker to handle his or her problems

improves the speaker’s public speaking ability

answers c and d

practicing democratic principles by taking a vote to determine how the group will decide

all of the above

none of the above

reflecting feelings

providing instructions on how to do a task

all of the above

Has everyone noticed how all of us have gotten interested over Mario’s suggestion?

Leslie, do I understand you correctly to say...?

Marc, you seem to be upset by what Lois has said.

It seems to me that the meeting has been very productive today.

will probably not exist

should be given to a different person at each meeting

will probably be shared

rests with the formal leader

requires a strong, authoritative person