know how valuable a formal leader can be

can reach decisions in less time

can effectively remove disagreements among group members

do not need to practice listening

can better use member talents

is relatively easy to obtain

results in a decision that all members can support

is the same thing as majority rule

is normally obtained when the formal leader exercises enough power and influence

is not effective

seeking and giving opinions

suggesting the goal of the group

asking questions of clarification

testing for group consensus

harmonizing and encouraging

include harmonizing and compromising behavior

are referred to as task functions

should be practiced primarily by the formal leader

are not appropriate member roles

are maintenance functions

helping the group make decisions by conducting fair voting on group decisions

observing patterns of communications

helping group members understand how they make decisions

making group decisions

understanding the impact of leadership styles

content is the process of group behavior

process emphasizes the correctness of a group decision and content emphasizes the physical location of the group when the decision was made

process is when the group does their work and content is what the group does

content is what a group does and process is the how the group does their work

content is specific information about a group and process is general information

solve the problem for the group

help a work group to learn to diagnose and solve its own problems

have been carefully researched and shown to be statistically effective

both c and d

should be used only in the diagnostic phase of an OD program

solve the problem in the briefest period of time

help the work group learn to identify and solve its own problems 

obtain as much technical information as possible about the problem

develop the best possible technical solution to the problem

answers b and d

a set of data collection techniques such as a survey or questionnaire

a method used by most practitioners to make better decisions for the client

the practitioner helping the client to understand and act upon process events

a set of activities the practitioner can use to better diagnose the client’s problems

answers a and c

implementing techniques that have been shown to best bring about change

formulating surveys and questionnaires to determine the extent of problems

implementing methods that organization questionnaires have shown to be requested by members

planned and directed means to improve the functioning of the client system

successful when they have considered behavioral consequences