When you ignore dysfunctional behaviours by

ignoring whatever is causing those behaviours, it is referred to as which tool

of the operant conditioning theory?

The message should be clear and specific and

should not contain any ambiguity or generalisations.  This refers to which one of the seven c’s of

effective communication?

How many of the following are non-verbal barriers to communication?

• Inappropriate or conflicting signals.
• Inappropriate emotions.
• Poor listening skills.
• Lack of attention to feedback.

Carol is often described as a Theory Y

manager.  How many of the following assumptions

are true for Carol according to McGregor’s theory?

• Employees can perceive their job to be relaxing.
• Employees can learn to accept and seek responsibility.

• If the work is rewarding, an employee will show

  higher levels of commitment and loyalty towards the organisation.

• Employees are unintelligent

  and gullible and will likely resist change.

Conflict over the way disciplinary procedures

should be carried out, is an example of a conflict over __________ issues.

Connor is a manager at GT Autos.  When he makes a decision, implements new policies

or procedures, or simply issues an order to his employees, what type of formal communication

is taking place?

The need for, and appreciation of, beauty in

the world around us, refers to which additional need in Maslow’s hierarchy?

Pam encourages conflict in Clean ‘n Shiny

as she sees it as a positive thing that is important for effective performance.  Pam believes that without conflict,

Ashley

and Anna are sales assistants at