When

sending an email out to clients, or calling them on the telephone, staff members

are expected to be polite and avoid the use of stereotypes and bias.  Which one of the seven C’s of effective

communication is described by this statement?

Sarah

heard a rumour that retrenchment packages were going to be offered to employees.

 However, she is unable to determine

where this information originated from or whether it can be trusted or not.  What type of informal communication is described

in this scenario?

As one of the seven c’s of effective

communication, clarity implies that the message should __________.

According to Herzberg’s theory, __________ factors

motivate the employee to work harder and achieve the goals of the organisation.  These factors are typically __________ in

nature.

Which one of the following is a weakness of

the selling phase of the life cycle theory?

In Ashley’s team, individual personalities have

begun emerging and the team is characterised by conflict, disagreement and competition.

Team members are becoming more self-confident and disagreements regarding goals,

procedures and tasks are common. The team members feel angry and frustrated,

and productivity in Ashley’s team is low. 

Which stage of team development is Ashley’s team currently in?

Thabo

is the newly appointed administrative representative at

Graham

is seen as someone who is reliable and follows through with his promises.  His employees know that they can trust Graham

to put their best interests first.  Which

traditional quality of a leader does Graham display?

Luke

gives his staff direct orders, is hasty, and makes rapid incisive

decisions.  He is an actions person with

very little time for people who question his decisions.  According to this information, Luke fulfills

the role of the __________ in his team.

With

which contemporary leadership theory are leaders able to quickly adjust their leadership

style in line with changing, ambiguous, and new environments, and embrace new

technologies?